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Terms of Business

If you use our services, you are agreeing to comply with and be bound by the following terms and conditions of use in relation to services that we provide. If you disagree with any part of these terms of business, please do not use our services.

The term 'Maia Energy Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is Maia Energy Ltd, Belgrave House, 39-43 Monument Hill, Weybridge, Surrey, England, KT13 8RN. Our company registration number is 06356396 (UK registered). The term 'you' refers to the user or viewer of our website.

The use of our services is subject to the following terms of use:

  • Our charge for energy procurement without prior agreement over the cost of services is up to 1 pence/kWh commission, which will be added to the cost of energy and billed to your energy supplier by your supplier who will pay us our procurement fee directly.
  • Where the cost of services has been agreed between us and you, the services are made available to you, and whether or not you use them, any agreed fees must be paid to us.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the services we provide to you. You acknowledge that due to the nature of the internet, 100% internet access cannot be guaranteed, although as a guide, we aim to provide 96% access during the hours between 9.00 am and 5.00 pm.
  • Your use of our services is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services, or information available through this website meet your specific requirements and to request access to any services described in any service agreement with us.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland, and Wales.
  • No refunds will be given for services agreed between you and us even if you do not use them.